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Domestic Shipping (Thailand)

Ready-to-ship items are dispatched within 3 business days after payment confirmation.
Pre-order items will be shipped according to the estimated production timeline stated on the product page.
Delivery within Thailand generally takes 1–3 business days, depending on the destination.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please ensure that your shipping address and contact information are correct before completing your purchase. Heart Weavers is unable to guarantee address changes once an order has been processed.

International Shipping

We ship worldwide from Thailand via Thailand Post International Service.

Ready-to-ship items are dispatched within 3 business days after payment confirmation.
Pre-order items will be shipped according to the estimated production timeline stated on the product page.
International delivery times generally range from 7–21 business days, depending on the destination country, customs clearance, and local postal services.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please ensure that your shipping address and contact information are correct before completing your purchase. Heart Weavers cannot guarantee address changes once an order has been processed.

Customs & Duties

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in the product or shipping cost and are the responsibility of the customer.

Heart Weavers is not responsible for delays caused by customs inspections, customs clearance procedures, or local postal services.

Exchanges

We currently do not offer exchanges for change of mind, incorrect size selection, or personal preference.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order.

Please include:

Order number
Photographs of the item
A brief description of the issue

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Once approved, we will arrange a replacement or provide an appropriate solution as quickly as possible.